Compliance

Control of compliance risks

PJSC "VERNUM BANK" highly appreciates its reputation as a reliable and stable Bank and understands that clients and partners expect impartial execution of Bank officers of their duties.

For this "PJSC VERNUM BANK" has implemented a system of compliance control, which ensures control over observance of the Bank legislation of Ukraine, including regulatory legal acts of the National Bank of Ukraine, ethical standards, internal procedures, proper conduct of Bank employees.

All services of PJSC "VERNUM BANK" are provided in accordance with the foundations of professional ethics and in accordance to the highest quality standards.

In the case when You ( the Bank's customer, its employee or another interested party) become aware of the facts of improper actions of employees of the Bank or actions with participation of employees of the Bank, You can inform us.

We ask You to inform us about the known facts of violations :

using the form of the notice of violation,

to apply in person to the compliance Department of the Bank at the following phone number: +38(044)5592318

send a message via e-mail: compliance@vernumbank.com

in the mail marked "compliance unit " at the address: 02094  Kyiv, Y. Gagarina Ave. 17-B.

The recipient of Your message is a unit of complans "PJSC VERNUM BANK". Each message will be processed for the preservation of the confidentiality of Your treatment.

Please note that PJSC "VERNUM BANK" undertakes in any case not to disclose the information You provide.





Dear Bank customers!

Messages filled with the purpose of solving personal conflicts with the officials of PJSC "VERNUM BANK will not be considered.

Claims to the quality of customer service in the Bank are not incidents of compliance risk, please refer to the link , or send the complaint to the email address: info@vernumbank.com